Acquia site factory filetype pdf

Wed Feb 14 2024 06:18:38 GMT+0000 (Coordinated Universal Time)

For additional information about Site Factory, see its product documentation .

Last updated: October 30, 2023

Site Factory® provides a platform for creating and managing Drupal multisite deployments. Users can build, manage, and update websites using powerful multisite tools on top of Cloud Platform.

Site Factory leverages the Cloud Platform Enterprise platform, which is a fully managed, high availability, scalable, clustered platform built for complex Drupal websites with high performance and uptime requirements.

Key components of the Site Factory platform include the following:

• The Site Factory Administrative Console which provides web and API based management of Site Factory configuration and of websites running in the Factory
• Factory Stacks are managed Drupal code platforms and dedicated infrastructure

Acquia will provide the Site Factory services described below only if purchased by the Customer, as indicated in the Order.

1. Support Services¶

The level of Support Services for Site Factory shall be determined in accordance with the Subscription tier purchased by the Customer, as indicated in the Order and detailed in section 2.

1.1. Diagnosis Support¶

Diagnosis support entitles the Customer to engage Acquia in the diagnosis of the Site Factory platform and Drupal functionality issues during the development or operation of the Customer’s website(s) on the Site Factory platform. Acquia will identify and diagnose the root cause of such reported issue and provide the Customer with recommendations for repair to be implemented by the Customer. Diagnosis support includes support issues with the following:

• Site Factory Platform administration features and configuration
• Website(s) configuration and per-website theme configuration
• Website(s) not operating as expected in the Site Factory platform Drupal instance

Customer customizations to Drupal core files may limit Acquia’s ability to diagnose issues. Acquia may recommend or require the Customer to remove such customizations and replace them with alternate solutions using standard Drupal core and contributed modules, or other standard, published core patches. Furthermore, diagnosis support may be limited with modified Drupal contributed modules, certain integrations, or custom modules. Substitutions may be recommended by Acquia but are made at the sole discretion of the Customer. Diagnosis support does not include assistance with the installation, configuration, maintenance, or troubleshooting of other applications which the Customer has installed on its website(s). Acquia reserves the right to disable any non-supported applications to troubleshoot Drupal issues. Acquia may require the Customer to upgrade to a later or more stable release of a Drupal module or component for Acquia to continue with the diagnosis of an issue.

1.2. Site Factory Platform Support¶

In addition to the diagnosis support described above and the advisory support services as described in this section, Site Factory Support Subscriptions include the following Site Factory platform support services:

• Feature and maintenance updates, fixes, security alerts, and critical updates to the Site Factory platform
• How-to and technical assistance regarding the use of the Site Factory platform, including the following:
  • Customer access to the Site Factory platform
  • Customer management of websites and users through the Site Factory Administrative Console
  • Customer configuration and customization through Customer-side code and theming of website(s) through the Site Factory platform
  • Customer deployment of a Drupal codebase to staging and production environments

  1.3. Acquia Support Services Process¶

  The Customer may contact Support Services in accordance with the Support Users Guide and in accordance with the available urgency levels . Initial response times for support requests vary on the urgency level and the Customer’s Subscription tier.

  2. Site Factory Subscriptions¶

  Acquia will provide a site building and management system that is accessed through a browser-based user interface. Site Factory subscriptions allow the Customer to do the following actions:

  • Perform administrative actions such as create, duplicate, export, and delete site(s) through the Site Factory Administrative Console
  • Stage individual sites for development and testing purposes through the Site Factory Administrative Console
  • Deploy code changes and database updates to production through the Site Factory Administrative Console

  The Customer is responsible for maintaining and testing the Customer’s Drupal codebase in the Site Factory platform staging environment, and deploying the codebase as required. Acquia will update the Site Factory Administrative Console and resources with Factory Stacks.

  Site Factory standard subscription entitlements include an initial Factory Stack, described as follows:

  Enterprise 10 *

  Enterprise 25 *

  Enterprise 100

  Enterprise 150

  Enterprise 200

  Enterprise 250

  Enterprise 375

  Enterprise 500

  Enterprise 750

  Custom